FAQ

Frequently Asked Questions

Get answers to your questions about DeltaCryptos platform here.

General questions

What is DeltaCryptos?

We are a crypto derivatives platform, offering futures & options trading for more than 15 cryptocurrencies with multiple expirations.

Why is DeltaCryptos in demo mode?

We launched our ICO (Initial Coin Offering) to raise funds to develope DeltaCryptos, meanwhile users can test our platform with the demo mode which works with test money.

What instruments can I trade?

We offer a variety of different cryptocurrency futures & options markets to trade. A detailed list of all available cryptoassets can be found here.

How to trade?

To being trading, you will first need to fund your account. Make a deposit from your personal crypto wallet to your DeltaCryptos wallet. Important! Deposits are disabled during demo mode.

What currencies can I use to fund my account?

We accept deposits with 15 different digital currencies to be used for trading. You can check the complete list here.

How much money can I make?

Your profits will depend on your patience, trading decisions and the success of your trading strategies.

Are there any fees when trading?

Yes, for now we charge a 0% fee for makers and a 0,02% fee for takers. The final trading fees will be announced before the application goes live.

Where do you get your prices for cryptocurrencies?

We use Coinbasepro or Binance as a reference exchange from which we receive quotes for the different currencies. You can check what exchange is used in the Contract Details when you are trading an instrument.

Do you have an affiliate program?

Yes, our 3-level affiliate program will allow you to invite friends, family and others to try out the platform. Affiliate partners receive payouts of up to 50% of trading fees paid by their referrals. These include the open position fee and closing position fee. Please notice that no payouts are received for the delivery fee or liquiation fee. Important! The platform is using test money during the demo mode. But the referrals that you get will be kept when the plaftorm goes live.

What is the minimum and maximum size per trade?

Detailed information regarding the minimum/maximum order size for all available currencies can be found here.

Do I need to provide documents to start trading?

No, documents are not required. We respect your privacy while trading digital currencies which is why we do not require our clients to undergo KYC procedures, exposing personal information.


Depositing funds

How do I make a deposit?

Go to the Wallet page of your DeltaCryptos account and create a deposit request, then copy the address and paste it into the destination field on the site from which you are transferring funds. Important! Deposits are disabled during demo mode.

How long does a deposit take?

Deposits usually takes between 5 and 30 minutes, depending on the currency that you are using. Please note that this timeframe can vary during times of blockchain congestion. You can follow the status of your deposit on your Wallet page.

What is the minimum deposit to start trading?

The minimum deposit amount is around 50 USD. You can check the exact value for every currency here.


Withdrawing funds

How to withdraw?

To withdraw funds, go to the main page of your account and click on a Wallet. Then, click on the 'Withdraw' button and a pop-up menu will appear. Enter the amount you want to withdraw, enter your withdrawal address and click on 'Submit'. Finally, open your email inbox and confirm the withdrawal. Important! Withdrawals are disabled during demo mode.

What is the minimum amount for a withdrawal?

The minimum withdrawal amount is around 50 USD. You can check the exact value for every currency here.

How much is the withdrawal fee?

The withdrawal fee is a flat fee (i.e. the fee will remain the same regardless of the amount being withdrawn). You can check the exact value for every currency here.

How fast is my withdrawal processed?

All withdrawals are processed within a maximum of 24 hours since the moment of the request.

Can I withdraw to my bank account?

No, this is not possible. As we are a crypto-based platform, all withdrawals are done exclusively with cryptocurrencies. You can however use 3rd-party services that will allow you to convert crypto to other currencies, including Fiat, which may then be transferred to your bank.


Account and security

Why it is important to secure access to your email

We respect your privacy while trading digital currencies which is why we do not require our clients to undergo KYC procedures, exposing personal information. This leaves your email as your primary form of ID. Losing access to your email may result in you being unable to access your DeltaCryptos account. We regularly recommend enabling 2FA on your email account.

How secure is my DeltaCryptos account?

We recommend using a unique Email+Password combination that you are not using for other services. Also, we use by default 2FA (2-factor authentication) when you sign in to your DeltaCryptos account.

Can I change my email?

As your email is the only form of ID at DeltaCryptos, it is not possible to change account email.

I forgot my password. What do I do?

You can reset your account password using the Recover Password function at the Sign In page.

Someone accessed my account but it was not me

This means that someone may have obtained your account's credentials. This could happen if you shared your account credentials with someone else, or if your password had become compromised. In most cases, passwords are retrieved by hackers from earlier leaked password databases from different services. To protect your account, please change your password by clicking on 'Recover password' at the Sign In page.


Trading

How options are exercised?

Deltacryptos offers European style cash-settled options. European style options are exercised only at expiry and cannot be exercised before.

How long can I keep a position open?

Positions do not have a time limit and can remain open indefinitely, as long as available margin does not drop to 0%.

What is liquidation?

Liquidation is the automatic closing of all currently open positions at market price, if margin requirements are not maintained. Liquidation may occur if available margin reaches 0%, as available margin is no longer sufficient to sustain further losses.

How can I increase my Available Margin?

Available margin can be increased at any time by closing any position and/or depositing more funds to your wallet.

Does Unrealized P/L include fees incurred for a trade?

No, Unrealized P/L does not include any fees incurred from trades.

What are the fees?

There are different fees that can be incurred when using DeltaCryptos - Trade fees, Delivery fees and Liquidation fees.
Trade fees: For now we charge a 0% fee for makers and a 0,02% fee for takers.
Delivery fees: Futures and options deliveries are charged an additional fee
Liquidation fees: Liquidations are charged an additional fee.
The final trading fees will be announced before the application goes live.